The Doctor interrupts after 18 seconds.....

[Via Tom Peters presentation at Mumbai]:

Listening is ... the ultimate mark of Respect.
Listening is ... the heart and soul of Engagement.
Listening is ... the heart and soul of Kindness.
Listening is ... the heart and soul of Thoughtfulness.
Listening is ... the basis for true Collaboration.
Listening is ... the basis for true Partnership.
Listening is ... a Team Sport.
Listening is ... a Developable Individual Skill.* (*Though women are far better at it than men.)
Listening is ... the basis for Community.
Listening is ... the bedrock of Joint Ventures that work.
Listening is ... the bedrock of Joint Ventures that last.
Listening is ... the core of Effective Cross-functional Communication*
                        (*Which is in turn Attribute #1 of organizational effectiveness.)
Listening is ... the engine of superior EXECUTION.
Listening is ... the key to making the Sale.
Listening is ... the key to Keeping the Customer’s Business.
Listening is ... the engine of Network development.
Listening is ... the engine of Network maintenance.
Listening is ... the engine of Network expansion.
Listening is ... Learning.
Listening is ...the sine qua non of Renewal.
Listening is ...the sine qua non of Creativity.
Listening is ...the sine qua non of Innovation.
Listening is ... the core of taking Diverse opinions aboard.
Listening is ... Strategy.
Listening is ... Source #1 of “Value-added.”
Listening is ... Differentiator #1.
Listening is ... Profitable.*
                        (*The “R.O.I.” from listening is higher than from any other single activity.)
Listening underpins ... Commitment to EXCELLENCE

 And I guess he missed out stating the obvious.....Listening is Love in Action